We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. After 14 days you will be eligible for an exchange. See exchange policy.

To start a return, you can contact us at nmysisstuff@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at nmysisstuff@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned ( fragrances, soaps, cosmetics  ), custom products ( Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

NEW: Drop-ship Items are noted in the item detail page. These items ship directly from the manufacturer and can not be returned to our store. Exchange requests for size must be made within 48 hours of receiving your item. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will make every effort to replace your same item with the correct size. Or a store credit will be issued.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. No cash refunds after 7 days. See exchange policy. 

Cancellation & Rescheduling Policy

We value your time and appreciate you valuing ours.

If you need to cancel or reschedule your appointment, we kindly ask that you do so at least 24 hours before your scheduled appointment time.

Appointments canceled with less than 24 hours' notice, or missed without notice, will be charged 100% of the scheduled service total.

For your convenience, clients may reschedule their appointments online at any time, provided the request is made at least 24 hours in advance.

Thank you for understanding and helping us reserve dedicated time for every guest. We look forward to serving you!